Privacy policy

What is this Privacy Policy for?

This privacy policy is for this website and served by Montrose Rope and Sail, and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Any questions regarding this Policy and our privacy practices should be sent by email to Ashley Wyper at

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services, submit an enquiry, or if you complete a purchase.

When a purchase is made, we securely pass credit card information to Sage Pay as a data processor. We do not store this information on the website.

What type of information is collected from you?

The personal information we collect may include:

  • your questions and enquiries, if you contact us
  • your name, email address and phone number, should you fill out our contact form
  • your name and contact details, including address, should you complete a purchase
  • information on how you use the website, through the use of cookies and code tagging

Website cookies

Where used, cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website(s) and the service that we provide to you. They are not used to collect any personal information.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

You can deny the use and saving of cookies by accessing your browser settings. However, please be aware that turning off cookies may result in a loss of functionality when using a website.

How is your information used?

Google Analytics stores information about:

  • the pages you visit on our website
  • how long you spend on each page of our website how you got to our website
  • what you click on while you’re visiting the website

Google Analytics does not collect or store any data that could be used to personally identify you. We use Google Analytics data to make sure that the Vital Hike website is meeting the needs of users and to also make improvements to user experience.

Otherwise, we may use your information to:

  • process an enquiry or purchase you have made
  • to carry out our obligations arising from any contracts entered into by you and us
  • seek your views or comments on the services we provide

Your personal information is kept private and stored securely for an indefinite period of time to maintain business records, until it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Links to other websites

Our website may contain links to other websites. We cannot guarantee or verify the contents of any externally linked websites, and cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Contact & Communication

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:

You also have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately
  • removal of your data

You can also contact us using the below details:

Unit 7, Brent Avenue,
Montrose, DD10 9PB

Tel: 01674 672657